Shop Floor Leader: Inspire Sales & Customer Experience

Lush Fresh Handmade Cosmetics North America; Des Peres (MO); On-site; USD 23,000 - 25,000; Full time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across sales, training, and operations. On the shop floor you will lead a team of sales associates to achieve goals, deliver exceptional customer experiences, and uphold store standards.

You will drive sales using coaching, demonstrate products, educate customers on our values, and foster a positive, collaborative work environment with a focus on DEIB and operational excellence.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to day-to-day customer service operations.
• Ability to thrive in a fast-paced team setting.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales: coach the sales team using StoreForce results and adjust floor layout to meet goals.
• Deliver world-class customer experience on the shop floor, including product demonstrations, and exceed daily sales targets.
• Educate customers on Lush brand values and ethical practices in-store and at events.
• Increase product knowledge and make informed recommendations for customer needs.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Problem solving

Fast-paced environment

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across sales, training, and operations. On the shop floor you will lead a team of sales associates to achieve goals, deliver exceptional customer experiences, and uphold store standards.

You will drive sales using coaching, demonstrate products, educate customers on our values, and foster a positive, collaborative work environment with a focus on DEIB and operational excellence.