Floor Leader: Inspire Sales, Service & Team Excellence

Lush Fresh Handmade Cosmetics North America; Westbrook (ME); On-site; USD 20,002 - 28,488; Full time

Job summary

Lush Fresh Handmade Cosmetics North America in Maine is seeking a Floor Leader to support the Store Management Team, drive sales, open/close the store, analyze results, and lead training sessions on the shop floor. You’ll inspire a team of sales associates toward goals while delivering an exceptional customer experience and maintaining operational excellence.

On the floor, you’ll coach Sales Ambassadors, deepen product knowledge, and promote Lush values about skincare, ethics, and

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• Ability to thrive in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales and provide coaching based on StoreForce dashboard results.
• Lead the shop floor team to meet and exceed sales goals.
• Deliver world-class customer experience including product demonstrations.
• Educate customers on Lush brand values and ethical positions.
• Improve product knowledge and provide informed recommendations for every need.
• Train and coach Sales Ambassadors and peers to improve performance.
• Support DEIB initiatives and promote belonging.

Skills

Sales coaching

Customer service

Supervisory experience

Training

Team leadership

DEIB awareness

Job description

Lush Fresh Handmade Cosmetics North America in Maine is seeking a Floor Leader to support the Store Management Team, drive sales, open/close the store, analyze results, and lead training sessions on the shop floor. You’ll inspire a team of sales associates toward goals while delivering an exceptional customer experience and maintaining operational excellence.

On the floor, you’ll coach Sales Ambassadors, deepen product knowledge, and promote Lush values about skincare, ethics, and