Floor Leader: Inspire Sales & Stellar Customer Experience

Lush Fresh Handmade Cosmetics North America; Novi (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team on daily operations, from driving sales and opening/closing to analyzing results and leading training sessions. You’ll help ensure every aspect of the store delivers an exceptional customer experience and a happy, motivated staff.

On the shop floor you’ll coach Sales Ambassadors, lead by example, and deepen product knowledge for thoughtful recommendations.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Flexibility to work evenings, weekends, and holidays.
• Knowledge and passion for skincare, natural beauty, and ethical business.

Responsibilities

• Drive sales and lead the shop floor to meet/exceed sales goals.
• Deliver world-class customer experience with product demonstrations and consultations.
• Educate customers on brand values and ethical practices, supporting store events and engagement.
• Increase product knowledge and make informed recommendations to meet customer needs.

Skills

Customer service

Sales

Cash handling

Opening / Closing procedures

Coaching & Training

Team leadership

Time management

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team on daily operations, from driving sales and opening/closing to analyzing results and leading training sessions. You’ll help ensure every aspect of the store delivers an exceptional customer experience and a happy, motivated staff.

On the shop floor you’ll coach Sales Ambassadors, lead by example, and deepen product knowledge for thoughtful recommendations.