Shipping & Returns Specialist — Flexible Scheduling

Staples, Inc.; West Springfield (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Career development

Employee discounts

401(k) with match

Dental insurance

Vision insurance

Other benefits

Job summary

Staples, Inc. in West Springfield, MA is hiring Shipping Associates to deliver outstanding customer service while handling shipping needs and unpackaged returns in-store. You’ll join a fun, team-oriented retail culture with training provided and opportunities for interview quickly after applying.

Applicants should be flexible for full-time or part-time hours, enjoy helping customers, and contribute to a fast-paced, detail-oriented shipping area. Benefits include discounts and more.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Flexible schedule

Customer engagement

Lift 100 lbs

Attention to detail

Team collaboration

Conflict resolution

Integrity

Job description

Staples, Inc. in West Springfield, MA is hiring Shipping Associates to deliver outstanding customer service while handling shipping needs and unpackaged returns in-store. You’ll join a fun, team-oriented retail culture with training provided and opportunities for interview quickly after applying.

Applicants should be flexible for full-time or part-time hours, enjoy helping customers, and contribute to a fast-paced, detail-oriented shipping area. Benefits include discounts and more.