Shipping & Returns Specialist - Flexible Hours

Staples, Inc.; Danvers (MA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Associate discounts

401(k) match

Dental & vision insurance

Career development

Job summary

Staples, Inc. in Danvers, MA is seeking Shipping Associates to deliver exceptional customer service while assisting with shipping and unpackaged returns in-store.

You’ll be part of a fun, team-oriented culture, with immediate training and opportunities for growth. This role offers flexible part-time or full-time hours, a supportive workplace, and valuable benefits including discounts, insurance, and a 401(k).

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Flexible schedule

Customer engagement

Lifting up to 100 lbs

Attention to detail

Team collaboration

Conflict management

Integrity

Job description

Staples, Inc. in Danvers, MA is seeking Shipping Associates to deliver exceptional customer service while assisting with shipping and unpackaged returns in-store.

You’ll be part of a fun, team-oriented culture, with immediate training and opportunities for growth. This role offers flexible part-time or full-time hours, a supportive workplace, and valuable benefits including discounts, insurance, and a 401(k).