Flexible Shipping & Returns Specialist — Customer Care

Staples, Inc.; Norwood (MA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible hours

Weekly pay

Career development program

Associate discounts

401(k) with company match

Dental and vision insurance

Training provided

PTO

Job summary

Staples, Inc. in Norwood, MA is seeking Shipping Associates to deliver friendly, attentive service while handling shipping and unpackaged returns in-store. You’ll work in a fun, team-oriented retail culture, with training provided and immediate hiring.

You’ll manage full-serve shipping, engage customers to identify needs, present options, and keep the shipping area organized. Flexible hours, weekly pay, and benefits from the start create a solid starting point for growth in a fast-paced

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Sales

Teamwork

Multi-tasking

Physical strength

Job description

Staples, Inc. in Norwood, MA is seeking Shipping Associates to deliver friendly, attentive service while handling shipping and unpackaged returns in-store. You’ll work in a fun, team-oriented retail culture, with training provided and immediate hiring.

You’ll manage full-serve shipping, engage customers to identify needs, present options, and keep the shipping area organized. Flexible hours, weekly pay, and benefits from the start create a solid starting point for growth in a fast-paced