Shipping & Returns Specialist - Flexible Hours

Staples; Danvers (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Career development program

401(k) plan with company match

Medical, dental, vision insurance

Employee discounts

Job summary

Staples in Danvers, MA is hiring a Customer Returns and Shipping Associate. The role involves helping customers with shipping needs and unpackaged returns in-store, providing friendly service and facilitating returns with carriers.

Full-time position with training provided. Benefits include PTO, weekly pay, and opportunities for career development. Staples emphasizes a team-oriented retail culture and immediate hiring.

Qualifications

• Customer service experience in retail preferred.
• Able to lift up to 100 pounds.
• Flexible schedule based on store needs.
• Strong attention to detail and organization.
• Ability to work in a fast-paced environment.
• Ability to engage customers and drive sales.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Skills

Customer service

Communication

Teamwork

Multitasking

Lift up to 100 lbs

Honesty and integrity

Conflict management

Job description

Staples in Danvers, MA is hiring a Customer Returns and Shipping Associate. The role involves helping customers with shipping needs and unpackaged returns in-store, providing friendly service and facilitating returns with carriers.

Full-time position with training provided. Benefits include PTO, weekly pay, and opportunities for career development. Staples emphasizes a team-oriented retail culture and immediate hiring.