Shipping & Returns Specialist — Flexible Hours

Staples, Inc.; El Cajon (CA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Flexible part-time or full-time hours

Generous paid time off

Weekly pay

Career development program

Associate discounts on in-store and在线

Discounts at hundreds of retailers, d̄

401(k) plan with company match

Dental and vision insurance (full-time

Many more benefits

Job summary

Staples, Inc. is seeking Shipping Associates to support customers with shipping needs and unpackaged returns in our store. You will be part of a welcoming, team-oriented retailer culture and receive training on our processes.

You’ll handle shipping and returns, engage customers to identify their needs, and help select the best options while keeping the shipping area organized and stocked.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Sales

Flexible schedule

Attention to detail

Multi-tasking

Teamwork

Conflict management

Honesty and integrity

Job description

Staples, Inc. is seeking Shipping Associates to support customers with shipping needs and unpackaged returns in our store. You will be part of a welcoming, team-oriented retailer culture and receive training on our processes.

You’ll handle shipping and returns, engage customers to identify their needs, and help select the best options while keeping the shipping area organized and stocked.