Shipping & Returns Specialist — Flexible Hours, Team Perks

Staples; New London (CT); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Associate discounts

Retail discounts

401(k) plan

Dental and vision insurance

Medical coverage for full-time

Other benefits

Job summary

Staples in New London, CT is hiring Shipping Associates to deliver exceptional customer service while assisting with shipping needs and unpackaged returns in-store, within a fun, team‑oriented retail culture. Training is provided and immediate hiring is available.

Responsibilities include Full‑Serve Shipping and Unpackaged Returns tasks, engaging customers to explain options, keeping the shipping area organized, ensuring supplies are stocked, and assisting with online pick‑ups as needed.

Qualifications

• Able to engage with customers and understand their needs to drive sales.
• Willingness to work a flexible schedule based on store needs.
• Capable of lifting up to 100 pounds and assisting with shipping and returns.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for Amazon returns, UPS shipments, and related services.
• Engage with customers to explain shipping options and identify their needs.
• Maintain the Shipping area for efficient processing and storage of packages.
• Ensure supplies needed for shipping and returns are in stock.
• Provide exceptional customer service to create a positive environment.
• Utilize basic selling skills to present solutions and assist customers.
• Be flexible on responsibilities (online pick-ups, cleaning, other duties as assigned).

Skills

Customer service

Flexible schedule

Multi-tasking

Attention to detail

Team collaboration

Conflict management

Honesty and integrity

Job description

Staples in New London, CT is hiring Shipping Associates to deliver exceptional customer service while assisting with shipping needs and unpackaged returns in-store, within a fun, team‑oriented retail culture. Training is provided and immediate hiring is available.

Responsibilities include Full‑Serve Shipping and Unpackaged Returns tasks, engaging customers to explain options, keeping the shipping area organized, ensuring supplies are stocked, and assisting with online pick‑ups as needed.