Shipping & Returns Specialist — Flexible Hours

Staples, Inc.; Wayne (PA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible work hours

Associate discounts on in-store and on

in-store and online merchandise

Discounts at hundreds of retailers, &

Discounts at hundreds of retailers,3rd

Job summary

Staples, Inc. in Wayne, PA is hiring Shipping Associates to deliver exceptional customer service while assisting customers with shipping needs and unpackaged returns in our store. Join a fun, team-oriented retail culture with training provided.

Flexible part-time hours or full-time, weekly pay, associate discounts, 401(k) match and medical coverage for full-time staff are among the perks. Staples does not sponsor visas for this position.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Flexible schedule

Customer engagement

Lifting 100 pounds

Attention to detail

Multi-tasking

Team collaboration

Conflict management

Integrity

Job description

Staples, Inc. in Wayne, PA is hiring Shipping Associates to deliver exceptional customer service while assisting customers with shipping needs and unpackaged returns in our store. Join a fun, team-oriented retail culture with training provided.

Flexible part-time hours or full-time, weekly pay, associate discounts, 401(k) match and medical coverage for full-time staff are among the perks. Staples does not sponsor visas for this position.