Shipping & Returns Specialist — Flexible Hours

Staples; West Springfield (MA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Discounts on in-store and online merch

401(k) plan with company match

Dental and vision insurance

Weekly pay

Career development program

Associate discounts at retailers

Job summary

Staples in Massachusetts is hiring a Customer Returns and Shipping Associate to support shipping and unpackaged returns with a strong focus on customer service. You will assist customers, process shipments, and help manage the shipping area while contributing to a fast-paced, team-oriented retail environment.

The role offers flexible hours, potential full-time employment, weekly pay, benefits, and career development opportunities.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Engage with customers to drive additional sales.
• Capable of lifting up to 100 pounds.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service during returns and shipping processes including UPS and other carriers.
• Engage with customers to identify shipping needs and explain available options.
• Maintain the Shipping area for efficient processing and storage of packages.
• Ensure supplies needed to process Ship and Returns are stocked.
• Deliver exceptional service to create a welcoming environment for customers.

Skills

Customer service

Flexible schedule

Attention to detail

Teamwork

Lifting up to 100 lb

Job description

Staples in Massachusetts is hiring a Customer Returns and Shipping Associate to support shipping and unpackaged returns with a strong focus on customer service. You will assist customers, process shipments, and help manage the shipping area while contributing to a fast-paced, team-oriented retail environment.

The role offers flexible hours, potential full-time employment, weekly pay, benefits, and career development opportunities.