Shipping & Returns Specialist - Flexible Hours

Staples; Brighton (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible part-time or full-time hours

Weekly pay

Associate discounts on in-store and on

401(k) plan with company match

Dental and vision insurance

Medical coverage for full-time

Discounts at retailers/restaurants

Career development program

Job summary

Staples in Michigan is hiring Shipping Associates to support in-store shipping and unpackaged returns. You will deliver friendly, responsive customer service, assist with shipping options, and maintain an organized shipping area.

Flexible hours (part-time or full-time as needed) with weekly pay and career development. Benefits include associate discounts and health coverage options for eligible roles.

Qualifications

• Able to work a flexible schedule based on the store's needs.
• Engage with customers to drive additional sales.
• Ability to lift/move materials up to 100 pounds.
• Strong attention to detail and organization.
• Collaborate in a fast-paced team environment.
• Manage conflict in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for Amazon returns, shipping a package via UPS or related services.
• Engage in and identify customer needs for shipping and explain different options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Skills

Flexible schedule

Customer engagement

Lift 100 lb

Attention to detail

Multi-tasking

Team collaboration

Integrity

Job description

Staples in Michigan is hiring Shipping Associates to support in-store shipping and unpackaged returns. You will deliver friendly, responsive customer service, assist with shipping options, and maintain an organized shipping area.

Flexible hours (part-time or full-time as needed) with weekly pay and career development. Benefits include associate discounts and health coverage options for eligible roles.