Shipping & Returns Specialist — Flexible Hours & Benefits

Staples; Norwood (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

401(k) plan with company match

Dental and vision insurance

Associate discounts

Job summary

Staples in Norwood, MA is seeking a Customer Returns and Shipping Associate to support shipping needs and unpackaged returns in-store. The role emphasizes customer service, teamwork, and a positive store culture, with immediate hiring and training provided.

Responsibilities include handling all Full-Serve Shipping and Returns tasks, assisting customers with shipping options, maintaining the shipping area, and ensuring supplies are stocked. Staples does not sponsor work visas for this position.

Qualifications

• Flexible schedule based on store needs.
• Ability to engage customers and drive additional sales.
• Able to lift up to 100 pounds.
• Strong attention to detail and multi-tasking.
• Collaborate and work cooperatively in a fast-paced environment.
• Manage conflict in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for shipping and returns, e.g., Amazon returns and UPS shipments.
• Explain different shipping options by engaging with customers and identifying needs.
• Maintain the Shipping area for efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive shopping environment.
• Use basic selling skills to present solutions to customers.
• Be flexible with duties (online pick-ups, cleaning, etc.).

Skills

Flexible schedule

Customer engagement

Lifting 100 lbs

Attention to detail

Team collaboration

Conflict management

Integrity

Job description

Staples in Norwood, MA is seeking a Customer Returns and Shipping Associate to support shipping needs and unpackaged returns in-store. The role emphasizes customer service, teamwork, and a positive store culture, with immediate hiring and training provided.

Responsibilities include handling all Full-Serve Shipping and Returns tasks, assisting customers with shipping options, maintaining the shipping area, and ensuring supplies are stocked. Staples does not sponsor work visas for this position.