Shipping Customer Service & Billing Specialist

XPO; Monticello (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

PTO 13 days first year

9 paid holidays

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Florida to support shipping, invoicing, and customer inquiries. The role involves handling tariff-based billing, resolving documentation issues, and providing timely responses to customer questions.

A strong office skill set and prior customer service experience are required. Eligible candidates enjoy benefits and a structured work environment, with opportunities for growth and training.

Qualifications

• 2 years of customer service experience.
• Proficient typing and 10-key skills.
• Experience with Microsoft Office.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties including answering calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key skills

Microsoft Office

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in Florida to support shipping, invoicing, and customer inquiries. The role involves handling tariff-based billing, resolving documentation issues, and providing timely responses to customer questions.

A strong office skill set and prior customer service experience are required. Eligible candidates enjoy benefits and a structured work environment, with opportunities for growth and training.