Evening Shipping & Billing Specialist

XPO Logistics, Inc.; Rock Island (IL); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Benefits for 30+ hours

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative to support shipments and billing processes on a daily basis. The role involves billing shipments, answering customer inquiries, tracing shipments, and resolving tariff discrepancies in a fast-paced environment.

Typical duties include handling documentation, providing clerical support, and assisting with data entry and billing. Strong communication and MS Office proficiency are essential, with flexibility across shifts and weekends.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing skills

Strong computer skills

Shift flexibility

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative to support shipments and billing processes on a daily basis. The role involves billing shipments, answering customer inquiries, tracing shipments, and resolving tariff discrepancies in a fast-paced environment.

Typical duties include handling documentation, providing clerical support, and assisting with data entry and billing. Strong communication and MS Office proficiency are essential, with flexibility across shifts and weekends.