Customer Service Rep — Shipping & Billing Support

XPO; Colorado Springs (CO); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO — up to 13 days first year

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Colorado Springs to support shipping, billing and customer inquiries on a fast-paced dock environment. The role emphasizes accuracy in documentation, tariff-based billing and problem resolution, with a focus on timely communication and quality service.

Ideal candidates bring 2 years of customer service, strong computer and 10-key skills, familiarity with Microsoft Office, and flexibility to work days, evenings, nights, and weekends.

Qualifications

• 2 years of customer service experience required.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Willingness to work a variety of shifts including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries including tracing shipments, rate quotes, tariff discrepancies and billing questions.
• Perform general clerical duties such as answering phones, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.
• Walk and/or stand for extended periods on a loading dock that may be slippery and not climate-controlled.

Skills

Customer service experience

Computer skills

Typing

10-key skills

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in Colorado Springs to support shipping, billing and customer inquiries on a fast-paced dock environment. The role emphasizes accuracy in documentation, tariff-based billing and problem resolution, with a focus on timely communication and quality service.

Ideal candidates bring 2 years of customer service, strong computer and 10-key skills, familiarity with Microsoft Office, and flexibility to work days, evenings, nights, and weekends.