Logistics Customer Support Specialist (Billing & Shipments)

Xpo-bc1cd16f; Laredo (TX); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 company holidays

401(k) match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in the United States (Texas, Laredo) to support shipment billing, inquiries and general clerical duties on a fast-paced loading-dock environment. You will resolve documentation issues and provide accurate rate quotes while maintaining high-quality customer service.

The role requires 2 years of customer service experience, solid computer skills and proficiency with Microsoft Office.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key

Computer literacy

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in the United States (Texas, Laredo) to support shipment billing, inquiries and general clerical duties on a fast-paced loading-dock environment. You will resolve documentation issues and provide accurate rate quotes while maintaining high-quality customer service.

The role requires 2 years of customer service experience, solid computer skills and proficiency with Microsoft Office.