Shipping & Billing Customer Service Specialist

Talentify; Baltimore (MD); On-site; USD 33,000 - 37,000; Full time

Job summary

XPO is seeking a Customer Service Representative in Baltimore to support shipments and billing activities. The role requires solid customer service experience, strong computer skills, and the ability to work a variety of shifts including days, evenings, nights and weekends.

You will handle inquiries, help trace shipments, provide rate quotes, and resolve documentation errors while performing general clerical tasks and ensuring accurate data entry and billing processes.

Qualifications

• Minimum qualifications: 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short, and damaged freight and related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Skills

Customer service

Typing

10-key

Microsoft Office

Shift flexibility

Job description

XPO is seeking a Customer Service Representative in Baltimore to support shipments and billing activities. The role requires solid customer service experience, strong computer skills, and the ability to work a variety of shifts including days, evenings, nights and weekends.

You will handle inquiries, help trace shipments, provide rate quotes, and resolve documentation errors while performing general clerical tasks and ensuring accurate data entry and billing processes.