Logistics Customer Support Specialist

Talentify; Cinnaminson Township (NJ); On-site; USD 34,000 - 40,000; Full time

Job summary

XPO is seeking a Customer Service Representative in New Jersey to bill shipments, handle inquiries and resolve documentation errors. The role requires 2 years of customer service experience, strong computer, typing and 10-key skills, plus proficiency with Microsoft Office.

Available to work days, evenings, nights and weekends. You will assist customers with tracing shipments, rate quotes, tariff discrepancies and billing questions, and perform general clerical duties such as data entry and phone

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Transportation experience is preferred.
• Excellent verbal and written communication skills are preferred.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Skills

Customer service

Typing

10-key

Shift flexibility

Communication

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in New Jersey to bill shipments, handle inquiries and resolve documentation errors. The role requires 2 years of customer service experience, strong computer, typing and 10-key skills, plus proficiency with Microsoft Office.

Available to work days, evenings, nights and weekends. You will assist customers with tracing shipments, rate quotes, tariff discrepancies and billing questions, and perform general clerical duties such as data entry and phone