Logistics Customer Service Specialist

XPO Logistics, Inc.; Monticello (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

PTO

Holidays

401(k) match

Education assistance

Life and disability insurance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative (Full-Time) in Monticello, FL. You will handle customer inquiries, bill shipments, and resolve documentation issues on a busy dockside environment.

Ideal candidates have 2 years of customer service experience, strong typing/10-key skills, and proficiency in Microsoft Office. Shifts vary, including days, evenings, nights and weekends; benefits start on day one and PTO accrues.

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service

Typing

MS Office

Shift flexibility

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative (Full-Time) in Monticello, FL. You will handle customer inquiries, bill shipments, and resolve documentation issues on a busy dockside environment.

Ideal candidates have 2 years of customer service experience, strong typing/10-key skills, and proficiency in Microsoft Office. Shifts vary, including days, evenings, nights and weekends; benefits start on day one and PTO accrues.