Logistics Customer Service & Billing Specialist

XPO; Dallas (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

Paid time off (PTO)

Company holidays (9)

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Dallas, TX to manage shipments, respond to customer inquiries, and ensure accurate documentation. The role requires attention to tariffs, pricing, and billing, with readiness to work across days, evenings, nights and weekends on-site.

We offer comprehensive benefits beginning on day one, including health, life and disability insurance, paid time off, holidays, a 401(k) match, and education assistance.

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service experience

Typing & 10-key

Verbal & written communication

MS Office proficiency

Job description

XPO is seeking a Customer Service Representative in Dallas, TX to manage shipments, respond to customer inquiries, and ensure accurate documentation. The role requires attention to tariffs, pricing, and billing, with readiness to work across days, evenings, nights and weekends on-site.

We offer comprehensive benefits beginning on day one, including health, life and disability insurance, paid time off, holidays, a 401(k) match, and education assistance.