Shipping & Customer Support Specialist

XPO; Laredo (TX); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

Earn up to 13 days PTO your first year

9 paid company holidays

401(k) option with company match

Education assistance

Job summary

XPO is hiring a Customer Service Representative to join its logistics team. You will handle shipments, quotes and billing inquiries with a focus on accuracy and timeliness.

The role requires strong communication, 2 years of customer service experience, and proficiency in MS Office. You must be able to work days, evenings, nights and weekends while maintaining high service standards. XPO offers comprehensive benefits and career growth opportunities.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing, and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Shifts flexibility

Tools

Microsoft Office

Job description

XPO is hiring a Customer Service Representative to join its logistics team. You will handle shipments, quotes and billing inquiries with a focus on accuracy and timeliness.

The role requires strong communication, 2 years of customer service experience, and proficiency in MS Office. You must be able to work days, evenings, nights and weekends while maintaining high service standards. XPO offers comprehensive benefits and career growth opportunities.