Shipping & Customer Care Specialist — Day-One Benefits

XPO; Aurora (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

9 paid holidays

PTO 13 days first year

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in the United States to support customers with inquiries, tracing shipments, rate quotes, tariff discrepancies and billing questions. The role involves clerical tasks and processing shipments and documentation on a daily basis.

Benefits include health, life and disability insurance, PTO, company holidays, 401(k) with company match and education assistance. 1st-day health coverage and other perks are provided as part of the compensation package.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key skills

MS Office

Shift flexibility

Job description

XPO is seeking a Customer Service Representative in the United States to support customers with inquiries, tracing shipments, rate quotes, tariff discrepancies and billing questions. The role involves clerical tasks and processing shipments and documentation on a daily basis.

Benefits include health, life and disability insurance, PTO, company holidays, 401(k) with company match and education assistance. 1st-day health coverage and other perks are provided as part of the compensation package.