Logistics CSR — Day-1 Health, PTO, 401(k)

XPO; Columbus (OH); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health insurance on day one.

Life and disability insurance.

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative to support customers on a busy dock and office environment. You will handle shipments, pricing and documentation, and provide timely responses to inquiries.

Ideal candidates have 2+ years in customer service, proficient typing and 10-key skills, and can work days, evenings, nights and weekends. Full health, life/disability insurance, PTO and 401(k) are provided.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Microsoft Office

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative to support customers on a busy dock and office environment. You will handle shipments, pricing and documentation, and provide timely responses to inquiries.

Ideal candidates have 2+ years in customer service, proficient typing and 10-key skills, and can work days, evenings, nights and weekends. Full health, life/disability insurance, PTO and 401(k) are provided.