Logistics Customer Support Specialist - Day-One Benefits

XPO Logistics, Inc.; LaSalle (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative in La Salle, IL to handle shipments, billing inquiries and customer support on a full-time basis. The role involves calculating tariffs, quoting rates and resolving documentation issues, with a strong emphasis on accuracy and service quality.

The position requires 2 years of customer service experience, proficiency in MS Office, and the ability to work varied shifts including weekends. Health and retirement benefits are included.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service experience

Typing skills

10-key skills

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative in La Salle, IL to handle shipments, billing inquiries and customer support on a full-time basis. The role involves calculating tariffs, quoting rates and resolving documentation issues, with a strong emphasis on accuracy and service quality.

The position requires 2 years of customer service experience, proficiency in MS Office, and the ability to work varied shifts including weekends. Health and retirement benefits are included.