Logistics Customer Service Pro — Flexible Shifts & Benefits

XPO; Dallas (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Dallas to assist with shipping bills, tariffs, pricing and documentation while delivering excellent service to customers. The role supports inquiries, billing questions and problem resolution on a daily basis.

The position requires 2 years of customer service experience, strong computer and typing skills, and the ability to work varied shifts, including days, evenings, nights and weekends. Benefits include health coverage and PTO.

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Skills

Customer service experience

Strong computer skills

Typing and 10-key skills

Shifts availability

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in Dallas to assist with shipping bills, tariffs, pricing and documentation while delivering excellent service to customers. The role supports inquiries, billing questions and problem resolution on a daily basis.

The position requires 2 years of customer service experience, strong computer and typing skills, and the ability to work varied shifts, including days, evenings, nights and weekends. Benefits include health coverage and PTO.