Logistics Customer Service Specialist – Flexible Shifts

XPO; Winchester (VA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO is hiring a Customer Service Representative in the United States. The role involves handling customer inquiries, tracing shipments, generating rate quotes and resolving billing questions on a busy loading dock environment.

The position requires at least 2 years of customer service experience, strong typing and computer skills, and proficiency with Microsoft Office. It offers full benefits, a day-one health plan, PTO, holidays, a 401(k) match and education assistance.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Preferred qualifications: Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service

Typing & 10-key

General computer skills

Shift flexibility

Tools

Microsoft Office

Job description

XPO is hiring a Customer Service Representative in the United States. The role involves handling customer inquiries, tracing shipments, generating rate quotes and resolving billing questions on a busy loading dock environment.

The position requires at least 2 years of customer service experience, strong typing and computer skills, and proficiency with Microsoft Office. It offers full benefits, a day-one health plan, PTO, holidays, a 401(k) match and education assistance.