Shipping & Billing CSR — Health Benefits, PTO & 401(k) Match

XPO; Glenpool (OK); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life insurance

PTO 13 days

Company holidays

401(k) match

Education assistance

Job summary

XPO in Oklahoma is seeking a Customer Service Representative to support transportation operations on site. The role requires handling customer inquiries, billing questions and shipment tracing while ensuring accuracy and timely communication.

The position offers benefits from day one, competitive pay starting at $22.10 per hour, and opportunities for growth. Candidates must be flexible across days, evenings, nights and weekends and be proficient with Microsoft Office.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing & 10-key skills

Microsoft Office experience

Shift flexibility

Job description

XPO in Oklahoma is seeking a Customer Service Representative to support transportation operations on site. The role requires handling customer inquiries, billing questions and shipment tracing while ensuring accuracy and timely communication.

The position offers benefits from day one, competitive pay starting at $22.10 per hour, and opportunities for growth. Candidates must be flexible across days, evenings, nights and weekends and be proficient with Microsoft Office.