Shipping & Billing Specialist — Customer Care Pro

XPO; Wilkes-Barre (Luzerne County); On-site; USD 26,000 - 37,000; Full time

Job summary

XPO is seeking a Customer Service Representative to support shipment billing and customer inquiries on a dynamic loading-dock environment. You will help ensure accurate documentation, respond to tariff questions, and aid with invoicing and data entry.

The role requires reliable communication, problem-solving abilities and the willingness to work a variety of shifts, including days, evenings, nights and weekends. Benefits are available for those scheduled to work 30 hours or more per week.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service experience (2+ years)

Typing skills

10-key skills

Computer skills

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative to support shipment billing and customer inquiries on a dynamic loading-dock environment. You will help ensure accurate documentation, respond to tariff questions, and aid with invoicing and data entry.

The role requires reliable communication, problem-solving abilities and the willingness to work a variety of shifts, including days, evenings, nights and weekends. Benefits are available for those scheduled to work 30 hours or more per week.