Logistics Customer Service Pro — Flexible Shifts & Benefits

XPO; LaSalle (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

PTO 13 days

Holidays

401(k) match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Illinois to support shipment billing, inquiries, and documentation processing. You will handle day-to-day clerical tasks and work with tariffs, quotes, and invoicing while ensuring accuracy and timely communication with customers.

The role requires at least two years of customer service experience, strong computer and typing skills, and the ability to work varied shifts including days, evenings, nights, and weekends.

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service experience

Computer skills

Typing

10-key

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in Illinois to support shipment billing, inquiries, and documentation processing. You will handle day-to-day clerical tasks and work with tariffs, quotes, and invoicing while ensuring accuracy and timely communication with customers.

The role requires at least two years of customer service experience, strong computer and typing skills, and the ability to work varied shifts including days, evenings, nights, and weekends.