Shipping & Billing Support Specialist — Day-One Benefits

Talentify; Carlisle (Cumberland County); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid holidays

401(k) with match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Carlisle, PA to support shipments, answer inquiries, and process billing.

The role requires 2 years of customer service, strong computer/10-key skills, and MS Office proficiency, with shifts including days, evenings, nights and weekends.

XPO offers competitive pay starting at $23.57 per hour, full health coverage from day one, life and disability insurance, PTO, 9 holidays, a 401(k) with company match and education assistance.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties such as answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Computer skills

Typing/10-key

Microsoft Office

Shift flexibility

Job description

XPO is seeking a Customer Service Representative in Carlisle, PA to support shipments, answer inquiries, and process billing.

The role requires 2 years of customer service, strong computer/10-key skills, and MS Office proficiency, with shifts including days, evenings, nights and weekends.

XPO offers competitive pay starting at $23.57 per hour, full health coverage from day one, life and disability insurance, PTO, 9 holidays, a 401(k) with company match and education assistance.