Customer Care & Dispatch Support Specialist

Saia Motor Freight Line LLC; Marquisville (IA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

Saia is a United States-based logistics and transportation company seeking an operations clerk to support terminal functions. The role focuses on processing shipments, organizing documents, and ensuring smooth paperwork flows.

You will handle calls, emails, and coordination with drivers and staff to maintain timely service. A high school diploma and strong English skills are required.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• English language proficiency: read, write, communicate and comprehend to perform tasks.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations and dispatch.
• Maintain accurate filing and recordkeeping for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails to resolve issues and keep customers informed.
• Arrange dock pickups and drops with operations staff.
• Assist drivers for line haul department support.
• Escalate paperwork or process issues to prevent delays when needed.

Skills

Strong communication skills

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is a United States-based logistics and transportation company seeking an operations clerk to support terminal functions. The role focuses on processing shipments, organizing documents, and ensuring smooth paperwork flows.

You will handle calls, emails, and coordination with drivers and staff to maintain timely service. A high school diploma and strong English skills are required.