Logistics Customer Care Specialist II — Drive Smooth Shipments

Saia; Memphis (TN); On-site; USD 30,000 - 37,000; Full time

Job summary

Saia is seeking a clerical and customer service associate to support terminal operations in Memphis. You will handle documentation, data entry, and communication with drivers and customers to keep shipments on track.

The role emphasizes accuracy, timely responses, and teamwork in a fast-paced logistics environment. It requires a high school diploma and ability to work in the United States.

Qualifications

• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform duties.
• Working knowledge of Microsoft Office is preferred.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations and dispatch.
• Maintain filing and recordkeeping for shipments and terminal records.
• Assist with outbound/inbound paperwork and customer communications.
• Support drivers and operations staff with administrative tasks and issue escalation when needed.

Skills

Microsoft Office

Education

High school diploma or GED

Job description

Saia is seeking a clerical and customer service associate to support terminal operations in Memphis. You will handle documentation, data entry, and communication with drivers and customers to keep shipments on track.

The role emphasizes accuracy, timely responses, and teamwork in a fast-paced logistics environment. It requires a high school diploma and ability to work in the United States.