Logistics Customer Experience Specialist

Saia Inc.; Franklin (WI); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Inc. in the United States seeks a clerical/customer service assistant to support terminal operations by processing shipment documentation, filing, and data entry. You will help keep daily shipments on track and maintain orderly records.

You will handle inbound calls and emails, coordinate dock pickups with operations staff, and assist drivers in the line haul department. This role requires accuracy, teamwork, and a strong customer-focused approach.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform tasks and complete documents.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to drivers for the line haul department.
• Identifies paperwork or process issues, escalating as needed to prevent delays.

Skills

Customer service

Data entry

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. in the United States seeks a clerical/customer service assistant to support terminal operations by processing shipment documentation, filing, and data entry. You will help keep daily shipments on track and maintain orderly records.

You will handle inbound calls and emails, coordinate dock pickups with operations staff, and assist drivers in the line haul department. This role requires accuracy, teamwork, and a strong customer-focused approach.