Shipping & Billing Support Specialist | $22.10/hr + Benefits

XPO; Plainfield (IN); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full health insurance from day one

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Life and disability insurance

Descripción de la vacante

XPO is hiring a Customer Service Representative to support shipment queries, rate quotes, and billing on a busy dock-side or office environment. The role offers the chance to work across shifts, with full health insurance from day one and a 401(k) match, plus paid holidays and PTO.

Typical responsibilities include documenting shipments, resolving discrepancies, and assisting customers with inquiries while maintaining accurate data entry and phone coverage.

Formación

• Minimum 2 years of customer service experience.
• Proficient with computer, typing and 10-key.
• Experience with Microsoft Office.
• Available to work days, evenings, nights and weekends.

Responsabilidades

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing questions.
• Perform general clerical duties, including answering phones, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Conocimientos

Customer service experience

Typing & 10-key

Computer skills

Shift flexibility

Herramientas

Microsoft Office

Descripción del empleo

XPO is hiring a Customer Service Representative to support shipment queries, rate quotes, and billing on a busy dock-side or office environment. The role offers the chance to work across shifts, with full health insurance from day one and a 401(k) match, plus paid holidays and PTO.

Typical responsibilities include documenting shipments, resolving discrepancies, and assisting customers with inquiries while maintaining accurate data entry and phone coverage.