Logistics Customer Support Specialist

Talentify; Portland (OR); On-site; USD 32,000 - 36,000; Full time

Job summary

XPO is seeking a Customer Service Representative in Portland, OR to support customers with inquiries, billing questions and shipment tracing. You will work on a loading dock-driven environment requiring attention to detail and strong communication skills.

Role involves handling tariffs, pricing, and documentation on a daily basis while providing clerical support and ensuring accurate data entry. Flexible shifts and a customer-focused mindset are essential.

Qualifications

• Two years of customer service experience required.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Must be available for days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing questions.
• Perform general clerical duties including answering calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing 10-key

MS Office

Shift flexibility

Transportation experience

Verbal communication

Written communication

Job description

XPO is seeking a Customer Service Representative in Portland, OR to support customers with inquiries, billing questions and shipment tracing. You will work on a loading dock-driven environment requiring attention to detail and strong communication skills.

Role involves handling tariffs, pricing, and documentation on a daily basis while providing clerical support and ensuring accurate data entry. Flexible shifts and a customer-focused mindset are essential.