Logistics Customer Care & Billing Specialist

Talentify; Westminster (VT); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Benefits for 30+ hours/week

Job summary

XPO is hiring a Customer Service Representative in Westminster, VT. The role involves handling customer inquiries, billing questions, and shipment tracing on a fast-paced loading dock environment.

Expect hourly pay between $22.67 and $26.05 with benefits for those working 30+ hours weekly. The position requires strong communication skills, reliability, and the ability to navigate tariffs and pricing agreements.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries including tracing shipments, rate quotes, tariff discrepancies and billing questions.
• Perform general clerical duties including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Shift flexibility

Communication (verbal)

Tools

Microsoft Office

Job description

XPO is hiring a Customer Service Representative in Westminster, VT. The role involves handling customer inquiries, billing questions, and shipment tracing on a fast-paced loading dock environment.

Expect hourly pay between $22.67 and $26.05 with benefits for those working 30+ hours weekly. The position requires strong communication skills, reliability, and the ability to navigate tariffs and pricing agreements.