Logistics Customer Support Specialist - Flexible Shifts

XPO Logistics, Inc.; Laredo (TX); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative to support shipments, resolve documentation issues and assist customers with rate quotes, tariffs and billing questions on a busy loading dock environment.

Requirements include 2 years of customer service experience, strong computer/typing skills, proficiency with Microsoft Office and the ability to work varied shifts. We offer health insurance from day one, life and disability insurance, 13 days PTO, 9 holidays, a 401(k) match and

Qualifications

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service experience

Typing

Microsoft Office

Shift flexibility

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative to support shipments, resolve documentation issues and assist customers with rate quotes, tariffs and billing questions on a busy loading dock environment.

Requirements include 2 years of customer service experience, strong computer/typing skills, proficiency with Microsoft Office and the ability to work varied shifts. We offer health insurance from day one, life and disability insurance, 13 days PTO, 9 holidays, a 401(k) match and