Logistics Customer Service Rep - $22.10/hr, Dock Shifts

XPO; Central City (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

XPO is hiring a Customer Service Representative in Kentucky to support shipments, billing and inquiries in a fast-paced dock-side environment. You will use MS Office, manage data entry, and respond to customer questions with accuracy and courtesy.

Daily tasks include billing, tracing shipments, quoting rates, resolving documentation issues, and handling over/short/damaged freight to drive timely resolutions.

Qualifications

• 2 years of customer service experience.
• Proficient in MS Office and typing with 10-key skills.
• Experience with Microsoft Office.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Computer skills

Shift flexibility

Verbal and written communication

Tools

Microsoft Office

Job description

XPO is hiring a Customer Service Representative in Kentucky to support shipments, billing and inquiries in a fast-paced dock-side environment. You will use MS Office, manage data entry, and respond to customer questions with accuracy and courtesy.

Daily tasks include billing, tracing shipments, quoting rates, resolving documentation issues, and handling over/short/damaged freight to drive timely resolutions.