Shipping & Billing Support Specialist (Day-One Benefits)

XPO Logistics, Inc.; Charlotte (NC); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance from day one

Life & disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative in Charlotte, NC.

The role involves handling customer inquiries, tracing shipments, providing rate quotes, and resolving billing questions on a fast-paced dockside environment. Salary starts at $21.53 per hour with comprehensive benefits including health insurance from day one, life and disability coverage, paid time off, holidays, a 401(k) match and education assistance.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing & 10-key

Strong computer skills

Availability for shifts

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative in Charlotte, NC.

The role involves handling customer inquiries, tracing shipments, providing rate quotes, and resolving billing questions on a fast-paced dockside environment. Salary starts at $21.53 per hour with comprehensive benefits including health insurance from day one, life and disability coverage, paid time off, holidays, a 401(k) match and education assistance.