Logistics Customer Support Specialist (Shipping & Billing)

XPO; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance from day one

Life and disability insurance

PTO 13 days

9 holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Pittsburgh. You’ll bill shipments, resolve documentation issues, and assist customers with rate quotes, tracing shipments, tariff questions, and billing inquiries on a daily basis.

Eligible employees receive full health insurance from day one, life and disability insurance, 13 days of PTO, 9 company holidays, a 401(k) with company match, and education assistance. This role requires strong communication and computer skills.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.

Skills

Customer service

Computer skills

Typing

10-key

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in Pittsburgh. You’ll bill shipments, resolve documentation issues, and assist customers with rate quotes, tracing shipments, tariff questions, and billing inquiries on a daily basis.

Eligible employees receive full health insurance from day one, life and disability insurance, 13 days of PTO, 9 company holidays, a 401(k) with company match, and education assistance. This role requires strong communication and computer skills.