Customer Service Specialist – Shipments & Billing

XPO Logistics, Inc.; Albuquerque (NM); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance day one

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO Logistics, Inc. is hiring a Customer Service Representative in Albuquerque. This role handles shipments, billing, and inquiries on a busy dock environment, requiring reliable shifts and strong communication.

You will help resolve issues, process documentation, and support customers from first contact to resolution. Pay starts at $21.53 per hour with full health insurance from day one, life and disability coverage, PTO, holidays, 401(k) with company match, and education assistance.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Preferred: Transportation experience.
• Preferred: Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is hiring a Customer Service Representative in Albuquerque. This role handles shipments, billing, and inquiries on a busy dock environment, requiring reliable shifts and strong communication.

You will help resolve issues, process documentation, and support customers from first contact to resolution. Pay starts at $21.53 per hour with full health insurance from day one, life and disability coverage, PTO, holidays, 401(k) with company match, and education assistance.