Shipping & Customer Support Specialist (Day-One Benefits)

XPO; Ann Arbor (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 company holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in a role that supports shipment billing, rate quotes, and customer inquiries. You’ll handle documentation, inquiries, and clerical tasks daily.

Excellent communication and the ability to work shifts including weekends are valued as you join a global logistics team. With health benefits on day one, 401(k) matching, and education assistance, XPO offers a comprehensive benefits package to complement a fast-paced dockside environment where accuracy

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key skills

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in a role that supports shipment billing, rate quotes, and customer inquiries. You’ll handle documentation, inquiries, and clerical tasks daily.

Excellent communication and the ability to work shifts including weekends are valued as you join a global logistics team. With health benefits on day one, 401(k) matching, and education assistance, XPO offers a comprehensive benefits package to complement a fast-paced dockside environment where accuracy