Shipping & Billing Support Specialist

XPO; Portland (OR); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

Paid time off

Company holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Portland, OR to support shipments, billing and inquiries. You’ll handle orders, quotes and documentation on a fast-paced loading dock environment, requiring accuracy and strong people skills.

This role offers comprehensive benefits and the chance to grow within a global logistics network. Candidates should have at least 2 years of customer service experience, proficient Microsoft Office skills, and the ability to work varied shifts including

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key skills

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in Portland, OR to support shipments, billing and inquiries. You’ll handle orders, quotes and documentation on a fast-paced loading dock environment, requiring accuracy and strong people skills.

This role offers comprehensive benefits and the chance to grow within a global logistics network. Candidates should have at least 2 years of customer service experience, proficient Microsoft Office skills, and the ability to work varied shifts including