Logistics Customer Service Pro — Billing & Inquiries

XPO; Clear Lake (IA); On-site; USD 25,000 - 36,000; Full time

Job summary

XPO is seeking a Customer Service Representative in the United States to support customers with shipment tracking, rate quotes, and billing questions. This role requires availability across multiple shifts and strong attention to detail.

You will bill shipments, resolve documentation issues, and assist with inquiries on a typical day, while performing light clerical duties and supporting a fast-paced logistics network. This position offers growth within XPO.

Qualifications

• Minimum 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Availability to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to tariffs and pricing agreements.
• Identify and correct documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing questions.
• Perform general clerical duties: phones, filing, data entry and billing.
• Process over, short, and damaged freight to resolve issues.

Skills

Customer service experience

Typing & 10-key

Microsoft Office

Shift flexibility

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in the United States to support customers with shipment tracking, rate quotes, and billing questions. This role requires availability across multiple shifts and strong attention to detail.

You will bill shipments, resolve documentation issues, and assist with inquiries on a typical day, while performing light clerical duties and supporting a fast-paced logistics network. This position offers growth within XPO.