Logistics Customer Service Rep — Shipments, Billing & Support

XPO, Inc.; Portland (OR); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

13 days PTO your first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO, Inc. is seeking a Customer Service Representative in Portland, OR to support LTL operations. You will handle customer inquiries, bill shipments, and resolve documentation issues on a fast-paced loading dock environment.

The role requires strong communication, basic office software proficiency, and flexibility to work days, evenings, nights, and weekends. Comprehensive benefits and a path for professional growth are offered.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Preferred: Transportation experience.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Skills

Customer service

Typing & 10-key

Microsoft Office

Shift flexibility

Tools

Microsoft Office

Job description

XPO, Inc. is seeking a Customer Service Representative in Portland, OR to support LTL operations. You will handle customer inquiries, bill shipments, and resolve documentation issues on a fast-paced loading dock environment.

The role requires strong communication, basic office software proficiency, and flexibility to work days, evenings, nights, and weekends. Comprehensive benefits and a path for professional growth are offered.