Logistics Customer Support Specialist

XPO, Inc.; United States; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Benefits for 30+ hours/week

Job summary

XPO, Inc. is seeking a Customer Service Representative in the United States. The role supports customers by handling shipments, pricing and billing inquiries, and resolving documentation issues.

There is a strong emphasis on accuracy, speed, and effective communication across teams. The job offers a starting pay of $22.67 per hour with shifts including 3:30pm–7:00pm and benefits for those scheduled to work 30 hours or more per week.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Microsoft Office

Shift flexibility

Transportation experience

Verbal and written communication

Tools

Microsoft Office

Job description

XPO, Inc. is seeking a Customer Service Representative in the United States. The role supports customers by handling shipments, pricing and billing inquiries, and resolving documentation issues.

There is a strong emphasis on accuracy, speed, and effective communication across teams. The job offers a starting pay of $22.67 per hour with shifts including 3:30pm–7:00pm and benefits for those scheduled to work 30 hours or more per week.