Shipping & Billing Customer Support Specialist

Xpo-bc1cd16f; Charlotte (NC); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

Company holidays

401(k) match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in the US to handle shipments, inquiries, and billing on a busy loading dock environment. You will bill shipments, verify documents, and assist customers with quotes and tariff questions while maintaining accurate records.

The role requires strong communication, typing and 10-key skills, plus the ability to work days, evenings, nights and weekends. Benefits included.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service

Typing

10-key

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in the US to handle shipments, inquiries, and billing on a busy loading dock environment. You will bill shipments, verify documents, and assist customers with quotes and tariff questions while maintaining accurate records.

The role requires strong communication, typing and 10-key skills, plus the ability to work days, evenings, nights and weekends. Benefits included.