Shipping & Billing CSR — Flexible Shifts

XPO; Westminster (VT); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Benefits for 30+ hours/week

Job summary

XPO is seeking a Customer Service Representative in the United States to support shipment billing, inquiries and documentation on a fast-paced dock environment.

Ideal candidates will have 2 years of customer service experience, strong computer and typing skills, and proficiency with Microsoft Office. The role requires flexibility across days, evenings, nights and weekends and offers competitive hourly pay and benefits for those working 30+ hours weekly.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

Microsoft Office

Shifts - days/evenings/nights/weekends

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in the United States to support shipment billing, inquiries and documentation on a fast-paced dock environment.

Ideal candidates will have 2 years of customer service experience, strong computer and typing skills, and proficiency with Microsoft Office. The role requires flexibility across days, evenings, nights and weekends and offers competitive hourly pay and benefits for those working 30+ hours weekly.