Shipping & Billing Customer Care Specialist

XPO; Albuquerque (NM); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) match

Education assistance

Job summary

XPO is hiring a Customer Service Representative in Albuquerque, NM. You will bill shipments, resolve documentation issues and support customers with inquiries, quotes, and billing questions while ensuring accurate data entry and courteous service.

The role requires at least 2 years of customer service experience, strong computer and typing skills, and flexibility to work various shifts. Full health insurance from day one, PTO, holidays and a 401(k) with company match are among the benefits.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

MS Office

Shift flexibility

Job description

XPO is hiring a Customer Service Representative in Albuquerque, NM. You will bill shipments, resolve documentation issues and support customers with inquiries, quotes, and billing questions while ensuring accurate data entry and courteous service.

The role requires at least 2 years of customer service experience, strong computer and typing skills, and flexibility to work various shifts. Full health insurance from day one, PTO, holidays and a 401(k) with company match are among the benefits.